This privacy notice tells you what to expect us to do with your personal information.
Contact details
Should you have a query about our use of your data, please email: mail@aurahear.co.uk
What information we collect, use, and why
We collect or use the following information for the purpose of sending our newsletters:
- Names of the recipient and their email address
- Records of consent when you opt-in to the newsletter
We collect or use the following information to comply with legal requirements:
- Name
- Contact information in the form of an email address.
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and an email address.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us by sending an email to: mail@aurahear.co.uk
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information about the newsletter you signed up to. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. The easiest way to do this is by unsubscribing to the newsletter.
- Publicly available information – we will publish links to manufacturers or retailers if these are publicly available, such as from a website, a press release, or a social media post.
Our lawful bases for collecting or using personal information for legal requirements are:
- Legitimate interests – we’re collecting or using your information because it benefits you, and our organisation, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests include:
- Preparing information about auracast where contact details are given on marketing details, such as a poster, a flyer, a social media post, or host organiser’s website.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – for our newsletter, we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
- Publicly available sources
How long we keep information
While you are a subscriber to our newsletters, we will retain your name and email address.
We will carry our periodic cleaning of the mailing lists to remove people who have unsubscribed. This will take place on an annual basis.
Should you wish to have your data removed sooner, please email mail@aurahear.co.uk
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Mailchimp/Spaceship
Category of recipient: Email/web hosting
Country the personal information is sent to: United States/UK
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
26 May 2025
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